tante77 Privacy Policy
This page describes what we collect when you use tante77 and how we keep that data protected under applicable data protection standards.
We at tante77 understand that privacy is central to your trust in our platform. We collect personal information only to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and provide customer support. We do not sell your data to third parties, and we maintain security practices aligned with industry standards.
Our policy sets out exactly what information we gather, who may access it, how long we retain it, and what rights you have over your data. If you have questions about how we handle your personal information, our support team is available during business hours to clarify our practices.
What Data We Collect on tante77
We collect the following categories of personal information when you use tante77:
- Account information: Your name, email address, phone number, date of birth, and national ID or passport number during account registration and KYC verification.
- Address and residency: Street address, city, and postal code verified through proof-of-residence documents (utility bill, bank statement, or tax certificate).
- Payment data: Bank account details, e-wallet IDs (DANA, e-wallet, mobile banking, local payment, online payment), and transaction history when you deposit or withdraw funds.
- Usage data: Your login history, games played, tournament participation, device type, IP address, and browser type for fraud prevention and platform improvement.
- Support communications: Any messages, emails, or chat transcripts you exchange with our customer support team.
We do not ask for payment card details directly; instead, we use secure third-party payment gateways that handle card data separately. We also do not collect sensitive biometric data unless you voluntarily provide it as part of an identity verification process.
How We Use Your Information
We use the data we collect on tante77 for the following purposes:
- Account verification: We verify your identity and address to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations applicable in your jurisdiction.
- Payment processing: We use your payment details to process deposits and withdrawals through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banking partners (local payment, online payment, e-wallet, mobile banking).
- Fraud detection: We analyze login patterns, device fingerprints, and transaction history to detect and prevent unauthorized account access and fraudulent activity.
- Customer support: We use your contact information and support history to respond to inquiries, resolve disputes, and improve our service.
- Legal compliance: We may share data with regulatory authorities if required by law in the jurisdictions where tante77 operates.
We do not use your data for marketing emails or promotional messages unless you have explicitly opted in. You may withdraw consent at any time through your account preferences or by contacting our support team.
Third-Party Processors and Data Location
Our payment processing, customer support, and hosting infrastructure may involve third-party service providers. We work with payment gateways in Southeast Asia and cloud hosting providers whose data centers may be located outside your jurisdiction. We ensure all third parties are bound by confidentiality agreements and comply with data protection standards equivalent to our own.
We at tante77 do not control how international data transfers are handled beyond our contractual obligations. Users should be aware that data transferred across borders may be subject to different legal protections. If you have concerns about data transfers, contact our support team for clarification on specific processors.
We believe transparency about data handling builds trust between tante77 and our users.
Your Rights and Data Access
We recognize your right to access, correct, or request deletion of your personal data held on tante77. You may submit a data access request through your account settings or by emailing our support team. We will provide a copy of your data within 30 days, subject to verification of your identity.
You have the right to request correction of inaccurate information in your account profile (name, address, contact details). You also have the right to request deletion of your account and associated personal data, subject to legal and regulatory retention requirements. We may retain certain data for tax, AML, and dispute-resolution purposes even after account closure.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on tante77 to maintain your session, remember your preferences, and analyze how you interact with our platform. Essential cookies are necessary for basic functionality (login, payments); analytical cookies help us improve performance. We do not use third-party advertising cookies unless you consent.
You may disable non-essential cookies through your browser settings, although this may affect your experience on tante77. We do not track you across other websites.
Security Practices
We at tante77 implement industry-standard security measures, including encryption of data in transit (TLS/SSL) and at rest, regular security audits, and access controls limiting employee access to personal data. However, no online platform can guarantee absolute security; users assume some risk when transmitting data over the internet.
If we detect a data breach affecting user information, we will notify affected users without unreasonable delay and take steps to mitigate harm. We recommend that you use a strong, unique password for your tante77 account and enable two-factor authentication if available.
Changes and Contact
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Material changes will be announced via your account notification center. Your continued use of tante77 after such updates constitutes acceptance of the updated policy.
If you have questions about how we collect, use, or protect your data, or if you wish to exercise your rights, contact our support team. We are available via live chat, email, and in-app messaging during business hours. We respond to privacy inquiries within 10 business days.